It reports that Sydenham Green Group Practice was one of the poorer performers in terms of ease in getting through to the surgery.
Survey shows best and worst GPs in south east London
https://www.newsshopper.co.uk/news/1943 ... /?ref=eblnThe GP practice with the lowest percentage of respondents saying it was 'Easy' to get through to their GP on the phone was St John's Medical Centre in Lewisham, with just 29 per cent.
Elsewhere, low scores in this regard were also recorded for the Sydenham Green Group Practice (32 per cent), Welling Medical Practice (33 per cent) and Station Road Surgery in Sidcup (36 per cent).
ETA - Full score for practice.
Where patient experience is best
95% of respondents felt their needs were met during their last general practice appointment
Local (CCG) average: 93%National average: 94%
96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
Local (CCG) average: 95%National average: 96%
87% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
Local (CCG) average: 87%National average: 88%
Where patient experience could improve
32% of respondents find it easy to get through to this GP practice by phone
Local (CCG) average: 67%National average: 68%
50% of respondents describe their experience of making an appointment as good
Local (CCG) average: 69%National average: 71%
75% of respondents find the receptionists at this GP practice helpful
Local (CCG) average: 88%National average: 89%