hopefully the more technically minded can give me a few pointers.
Last Weekend my Sony Vaio reported a worm being present.
I am running AVG Free 8.5 at present and ran this which i thought would deal with the problem.
In the past week my screen keeps going blank for no reason. Apparently there's a fault with the screen driver.
Subsequently i've run the auto-repair software with seemingly no joy.
Suggestions on a postcard please.
(not sure if the worm and screen fault are linked)
sony laptop problem
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chrisj1948
- Posts: 537
- Joined: 15 Jul 2008 15:12
- Location: Sydenham
The screen problem and the worm may not be related, but it makes sense to get rid of the worm a.s.a.p.
I use Spybot Search & Destroy to scan for worms:
http://www.safer-networking.org/en/home/index.html
It would help if you posted the name of the worm AVG discovered. If it is something like win32/Crypto then you will need to download special tools to remove it.
Regards
Chris
I use Spybot Search & Destroy to scan for worms:
http://www.safer-networking.org/en/home/index.html
It would help if you posted the name of the worm AVG discovered. If it is something like win32/Crypto then you will need to download special tools to remove it.
Regards
Chris
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Howard Staunton
- Posts: 88
- Joined: 15 Sep 2007 18:30
- Location: Fairlawn Park
This site may be of help if AVG does not remove the worm.
http://www.techsupportalert.com/best-fr ... emover.htm
http://www.techsupportalert.com/best-fr ... emover.htm
thanks howard and chris. The first i knew about the worm was when the missus shouted at me whilst i was watching the telly.
"The computer says it has discovered a worm!".
So i walked from the living room to the 'office', and asked "what have you done?"
She answered "oh, i panicked and just switched the computer off"
DOH.
I think i've tracked it down and sorted the problem now, but i'll make a note of your suggested websites. Trouble was, when the screen kept switching itself off, i was absolutely stumped as to how to resolve it....
"The computer says it has discovered a worm!".
So i walked from the living room to the 'office', and asked "what have you done?"
She answered "oh, i panicked and just switched the computer off"
DOH.
I think i've tracked it down and sorted the problem now, but i'll make a note of your suggested websites. Trouble was, when the screen kept switching itself off, i was absolutely stumped as to how to resolve it....
OK, I'm back online. A big thankyou to Lambchops who got me the number of a local computer repair company.
That company is Computer Troubleshooters, who are based in Unit 201 of Regent House (above LA Fitness on Kirkdale)
I took my laptop there last Monday and they charge a flat fee of around £50 to diagnose faults (plus additional monies if you want them to conduct a repair). They were really busy, but said they would try and get an engineer to check it over ASAP.
Wednesday afternoon they called and said they thought they had the problem cracked. Dust had accumulated in the heatsink and fan outlet port and the computer was overheating. To prevent combustion the computer has an auto shut off device.
So I am most grateful to Computer Troubleshooters who checked the computer overnight and also updated my anti-virus stuff and set it up to run automatically. I got the computer back today and it is running like brand new.
Ali B
That company is Computer Troubleshooters, who are based in Unit 201 of Regent House (above LA Fitness on Kirkdale)
I took my laptop there last Monday and they charge a flat fee of around £50 to diagnose faults (plus additional monies if you want them to conduct a repair). They were really busy, but said they would try and get an engineer to check it over ASAP.
Wednesday afternoon they called and said they thought they had the problem cracked. Dust had accumulated in the heatsink and fan outlet port and the computer was overheating. To prevent combustion the computer has an auto shut off device.
So I am most grateful to Computer Troubleshooters who checked the computer overnight and also updated my anti-virus stuff and set it up to run automatically. I got the computer back today and it is running like brand new.
Ali B