Password woes

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Rachael
Posts: 2358
Joined: 23 Jan 2010 13:42
Location: Sydenham / Forest Hill Intersection

Password woes

Post by Rachael » 13 Jul 2014 22:09

The forum wouldn't let me in with my password. Pretty sure it was the right one, as it's saved in my keychain. Any-hoo, I requested a new password, which I'm now using. But now I can't change it to something I can remember. I keep getting an error that I didn't enter a confirm email address (although this isn't needed). If I put in my email address, I get a message saying the email address is invalid (it isn't) and the password is invalid (it isn't).

admin
Site Admin
Posts: 2516
Joined: 20 Sep 2004 21:49

Re: Password woes

Post by admin » 13 Jul 2014 23:14

Sorry you are having a problem. I just changed mine by filling in all fields. If you are still having issues PM me a password and I will change it manually.

The most common issue over passwords is case sensitivity. Always difficult to spot when its obscured. Especially if the device inserts automatically and has picked up the wrong cue.

Best wishes
Admin

Rachael
Posts: 2358
Joined: 23 Jan 2010 13:42
Location: Sydenham / Forest Hill Intersection

Re: Password woes

Post by Rachael » 14 Jul 2014 01:56

Sorted now. My mistake. System had autofilled my user name to an email field and I didn't read the label so didn't notice it was wrong.

alywin
Posts: 638
Joined: 27 Aug 2009 12:33
Location: Penge side of Sydenham

Re: Password woes

Post by alywin » 10 Sep 2017 23:17

I'm really embarrassed to be asking this, but I've just changed browser and can't find how to reset my password - I'm sure I've tried all the likely options. Please can someone tell me how? I really don't want to carry on with the temporary 12-digit or whatever one it is I've just been issued!

stuart
Posts: 3011
Joined: 21 Sep 2004 10:13
Location: Lawrie Park

Re: Password woes

Post by stuart » 17 Sep 2017 12:34

alywin wrote:I'm really embarrassed to be asking this, but I've just changed browser and can't find how to reset my password - I'm sure I've tried all the likely options. Please can someone tell me how?
User Control Panel/Profile/Edit Account Settings

HTH
Stuart

alywin
Posts: 638
Joined: 27 Aug 2009 12:33
Location: Penge side of Sydenham

Re: Password woes

Post by alywin » 25 Sep 2017 22:27

Thanks, Stuart. I have to say, it's far from clear: I thought I'd tried all the permutations, several times over.

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